Shipping & Returns

Orders over $99 ship for free -Yay!

 

Tummy to Mummy will ship, for free, any order within Canada with a minimum value of $99 before taxes via Canada Post or FedEx. Expedited Courier service is available through FedEx in Canada for an additional fee. 

Over-sized and overweight items including, but not limited to, high chairs, car seats, and strollers, do not qualify for free shipping.

International orders, including those to the US, do not qualify for free shipping.

Certain remote locations within Canada have limited delivery service. We're not able to offer free shipping to these areas but do have competitive rates with Canada Post that you can take advantage of.  For a list of Remote Locations by postal code, please refer to Table 9 of the Canada Post Delivery Standards. If your shipping address qualifies as a Remote Location, we'll contact you upon receipt of your order to discuss the shipping surcharge. 

 

Canadian Shipping Rates

Order Total               Shipping Rate  
Up to $98.99             Flat Rate- $15.00 (plus tax)
$99.00 and up          Free Shipping

 

Continental US Orders

Order Total                      Shipping Rate  
Up to $99.99                  $22.95
$100.00-$199.99        $26.95
$200-$299.99               $32.95
$300 and Up                   $37.95

Some products cannot be shipped to the US, you will be notified if this applies to your order. Certain items and locations may be subject to additional charges. If your order is subject to additional shipping charges, we will contact you by email to discuss. Your order may be subject to duties and/or customs charges. Our shipping fees do not include customs fees. By ordering from us, you agree to assume all responsibility for duties and customs charges.

 

International Orders

A flat shipping rate of $49.00 applies on orders up to $200.00.  Certain items and locations may be subject to additional fees. If your order is subject to additional shipping fees, we will contact you by email to discuss. Your order may be subject to customs charges or duties. Our shipping fees do not include customs fees or duties and by ordering from us, you assume all responsibility for these charges.

Please contact us for shipping quote on orders over $200.00. 

 

Delivery Times

Approximate Delivery Times Between Major Centres
Country                 Expedited Surface           Air                       Xpresspost
Canada                    2-9 days                                  N/A                        2-4 days
USA                           2-3 weeks                              1-2 weeks              N/A
International             N/A                                      3-4 weeks               N/A

For US and International order, please note that these are estimated delivery times based on shipping only. Customs processing times are not included in these approximate delivery times. We have no control over customs processing times and assume no responsibility for any delays due to customs processing.

 

When Will Your Order Be Shipped?

Orders are shipped within 1-2 business days from the time your order is received. Very large orders may require additional time. We will contact you if we anticipate undue delays. We ship products on Tuesdays, Wednesdays, Thursdays and Fridays.  We do not ship on Mondays, weekends and certain public holidays. 

 

Tracking Your Order

We how know exciting it is to wait for an order from us so we keep you in the loop during the whole process. Here's what you'll receive from us:

An automated order confirmation email when your order has been received.  A shipping confirmation email will be sent when your order is ready for shipment.  You can also check the status of your order at any time by clicking the "Track your Order" link in the shipping confirmation email. 

 

Receiving Your Order

Yay, it's arrived! 

When your order arrives, please check the packaging for damage.  If it is obvious that the products are damaged, please do not accept the shipment. We will refund the purchase price and all delivery costs as soon as we have received your return.  If you receive a damaged item, please contact us within 7 days to let us know the problem, so we can contact our shipping partner right away. If damage appears to be from shipping, we may need to ask you to take photos and email them to us. After 7 days, we cannot refund or replace damaged items or defective items and all remaining issues must be addressed by the manufacturer.

We cannot be held responsible for lost or misdirected packages.

 

In-Store Pickup

Shop online and pick-up in Store!  To save the shipping charges, choose "In Store Pickup" as your shipping method.  Orders placed before 3pm from Monday to Friday will be available for pickup at noon the following business day.  Orders placed after 3pm from Monday to Friday will be available two business days later. Orders placed on weekends will be available for pickup on the following Tuesday at noon.

 

Can I Ship To An Address Other Than Mine?

We are happy to ship parcels to you at an alternate address. If your purchase is a gift, we would be happy to send them to your friends and family. All billing related information will be forwarded directly to you. 

 

Gift Purchases

You'll like this - gift orders over $150 are eligible for our super awesome free gift wrap service. For orders under $150, we charge $3 for gift wrapping.  Our gift wrap service includes gender neutral gift wrap, embellishments and a complimentary gift tag with a salutation (to/from). If you would like us to include a gift tag, please be sure to provide the to/from info in the comments field during check-out. 

 

Delivery Attempts

Canada Post will attempt to deliver orders twice. A delivery notification will be left at your door if there is no answer and they will either try again or you can contact them to arrange a second delivery attempt. If they are unsuccessful in their attempts, packages will be held at their depot and eventually shipped back to us. We will not refund shipping charges if you are unavailable for repeated delivery attempts. In order to arrange a re-delivery, new delivery charges will need to be paid by you. Please note that these are delivery guidelines only. Your local post office may have a slightly different process to attempt delivery.

 

Order, Changes, Additions or Cancellations

We get it, we all change our minds and/or make mistakes sometimes. So we’re happy to remove items, add items or cancel your order, as long as we are contacted by phone before your order has been shipped. Because our goal is to process orders and get them shipped out as quickly as possible (the same day if possible!), it’s crucial that you contact us right away of you need to change anything. Please note, we cannot guarantee that order changes requested by email will be honored. In order to guarantee changes to an order, you must contact us by phone. Once we have spoken to you on the phone, we will request that you email us confirmation of your changes. 

Once the order has left our store, we unfortunately can't change it in any way.

 

How to Return

Hassle-free returns with no time limit. Because we know you're a little busy.

Returns can be made at our store or by mail. Simply bring in or send back the item(s) for a full refund of your purchase and any applicable taxes. All merchandise must be returned unused, in its original packaging and in sell-able condition. Unfortunately, shipping charges cannot be refunded.

We do not accept returns on any international orders, including orders shipped to the United States.

 

Items that Cannot be Returned

You need total confidence that the products we sell are completely new so for safety and hygienic reasons, the following items are always final sale:

  • Car seats and car seat bases
  • Nursing bras
  • Personal care products
  • Clearance itemes
  • Special order items (including but not limited to all furniture). *Once special orders have been placed, we can try to cancel it for you if necessary but it may not always be possible.

Please also note that items that have been used, taken out of their original packaging, assembled or modified cannot be returned. 

 

Defective/Damaged Products

If you discover a manufacturing defect in a product that you’ve purchased from us, we’re here to help! First, we’ll check in to make sure there is indeed a defect – after all, some baby gear can be tricky, and product manuals can be tough to decipher without help.

Once we’ve confirmed that there’s something wrong with the product, we’ll figure out the best course of action to take: every manufacturer has a different method for ensuring customer satisfaction, so we’ll determine whether you need to contact their customer service department, or if we should make the call.

Regardless of the end result, we promise that we will do everything possible to find a solution to your problem. At the end of the day, we want everything you purchase from Tummy to Mummy to be functional, useful, and well-loved.

 

 

Promotional Items

If a promotional item is returned, the value of the promotional item will be deducted from the refund amount. For example, if you buy a stroller that includes a free car seat adapter, the total value of the car seat adapter will be deducted from the refund if the car seat adapter is not returned with the stroller.

 

Restocking Fee

Items returned without complete original packaging and/or proper shipping materials will be subject to up to a 20% restocking fee.

 

Returns by mail

Email customer service at hello@tummytomummy.com indicating your order number, the item(s) you wish to return, and the reason for the return.  Please ship your return via the service you prefer to the address below and in the package include your receipt or a copy of your receipt.  We recommend you use a shipping service with proof of delivery or tracking options. Tummy to Mummy is not responsible for lost or damaged returned packages. 

Please allow 14 days for us to receive and process any returns by mail. It may take up to two billing cycles for the credit to appear on your statement.

Mail Returns To:

Tummy to Mummy
PO Box 662
Mahone Bay, Nova Scotia
B0J 2E0
Canada